Complaints about competence or conduct

If you have concerns about the competence or conduct of a CHCPBC licensee, you can submit a complaint to the College. Sharing your concerns supports safe, competent care. Our staff carefully assess every concern and, if warranted, investigate and take action. Our priority is to protect the public.

To submit a complaint about competence or conduct, complete and submit the Complaint Form.

Before you submit a complaint

  • Confirm the individual is licensed using the Public Registry.
  • If you are considering using AI to help you prepare your complaint, read our AI information sheet (PDF). 
  • Provide your name and contact information (anonymous complaints are not accepted).
  • Include clear details about your concern and any supporting information.
  • If you are submitting a complaint for another person, you must also fill out and submit an Authorized Representative Form (fillable PDF) confirming your authority to act on behalf of this person.

Submitting your complaint

Use one of the following options to submit a complaint:

  • Complaint Form
  • Email: complaints@chcpbc.org
  • Fax: 604‑608‑9863
  • Mail: College of Health and Care Professionals of BC, 900–200 Granville Street, Vancouver, BC V6C 1S4

Questions?

If you have questions about submitting a complaint or need assistance, please contact us: